Privacy Policy

Last updated: August 18, 2026

ShaheenXpress ("ShaheenXpress", "we", "us", or "our") operates this website and online store, including its content, products, features, tools, and services (the "Services"). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, use our Services, or communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect information such as:

Contact and delivery information

• Full name
• Mobile phone number
• Email address
• Delivery address
• City or area
• Other information necessary to deliver your order

Order and transaction information

We may collect information about products you view, add to your cart, order, cancel, replace, or otherwise interact with, together with order numbers, order details, transaction information, and delivery information.

Customer communications

When you contact ShaheenXpress Customer Support, we may collect the information you provide, including your name, order number, contact details, and details of your request or complaint.

Device and usage information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, network information, pages visited, and information about how you interact with our website.

This information may be collected through cookies and similar technologies used by Shopify and other services supporting our store.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, submit information, contact us, or use our website.
• Automatically when you browse or interact with our website.
• Through Shopify and services that help us operate our store.
• Through fulfillment, shipping, customer-support, and other service providers that assist us in providing the Services.

3. How We Use Personal Information

We may use personal information to:

• Process and manage your orders.
• Confirm and fulfill Cash on Delivery orders.
• Arrange delivery of your purchases.
• Communicate with you about your order.
• Provide customer support.
• Handle eligible replacement, refund, or other order-related requests.
• Respond to questions, complaints, and inquiries.
• Maintain and improve our website and Services.
• Detect and help prevent fraud, abuse, or other unauthorized activity.
• Protect the security and integrity of our Services.
• Comply with applicable legal and regulatory requirements.
• Maintain appropriate business and transaction records.

We may also use information for other purposes where permitted or required by applicable law.

4. Cash on Delivery and Order Confirmation

When you place a Cash on Delivery order, we may use the contact and order information you provide to confirm and process the order and arrange delivery.

We may contact you using the information provided with your order when reasonably necessary to confirm, fulfill, or resolve an issue concerning your order.

5. Sharing Personal Information

We may share personal information with service providers and other parties where reasonably necessary to operate our business and provide the Services.

These may include:

• Shopify and technology providers.
• Payment and transaction service providers where applicable.
• Fulfillment and logistics providers.
• Shipping and delivery service providers.
• Customer-support and communication service providers.
• Other vendors that provide services necessary to operate our store.
• Government authorities, regulators, law enforcement, or other parties where disclosure is required or permitted by applicable law.

We only seek to share information that is reasonably necessary for the relevant purpose.

Our fulfillment and logistics partners may receive information such as your name, phone number, delivery address, and order details when necessary to fulfill and deliver your order.

6. Shopify

Our store is hosted on Shopify.

Shopify may collect and process information relating to your use of our store in order to provide, maintain, secure, and improve its services and to support merchants such as ShaheenXpress.

Information submitted through our store may be processed by Shopify and may be transferred to or processed in countries other than the country in which you are located.

For information about how Shopify handles personal information, please refer to Shopify's privacy information:

https://www.shopify.com/legal/privacy

You may also review Shopify's privacy controls:

https://privacy.shopify.com/

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve the shopping experience, and understand how visitors interact with the Services.

Some cookies may be provided by Shopify or by services used to operate our store.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

8. Marketing and Advertising

At the time this Privacy Policy was last updated, ShaheenXpress does not intentionally operate Meta/Facebook Pixel, TikTok Pixel, or Google Analytics tracking for advertising purposes.

If we introduce additional advertising, analytics, or tracking technologies in the future, we may update this Privacy Policy and applicable privacy settings to reflect those practices.

Where required by applicable law, we will obtain appropriate consent or provide applicable choices before using personal information for certain marketing or advertising purposes.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill and maintain records of orders.
• Provide customer support.
• Handle disputes and complaints.
• Meet legal, accounting, or regulatory requirements.
• Prevent fraud or misuse.
• Enforce applicable agreements and policies.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

11. Your Privacy Rights

Subject to applicable law and any applicable limitations, you may have rights regarding your personal information, including rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information where applicable.
• Request restriction or cessation of certain processing where applicable.
• Raise a complaint concerning the handling of your personal information.

We may need to verify your identity before processing certain requests.

To exercise an applicable privacy right or ask a privacy-related question, contact us using the information below.

12. International Processing

Because we use Shopify and other service providers, personal information may be stored or processed outside the United Arab Emirates.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements concerning privacy and international transfers.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

14. Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy and publish the revised version on this page.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact:

ShaheenXpress Customer Support

Email: shaheenxpressonline@gmail.com

We currently use this email address as our primary customer-support and privacy contact.