سياسة الشحن

Shipping Policy

Last updated: August 2026

At ShaheenXpress, we aim to make your shopping experience simple and convenient, with reliable delivery across the United Arab Emirates.

1. Where We Deliver

We currently deliver orders within the United Arab Emirates (UAE).

2. Delivery Charges

Free standard delivery is available across the UAE.

There is no separate standard delivery charge added to your order at checkout. Standard delivery costs are incorporated into our product pricing.

3. Estimated Delivery Time

Our estimated standard delivery time within the UAE is:

2–3 business days

Delivery times are estimates and may occasionally vary due to factors outside our control, including weekends, public holidays, weather, operational issues, or circumstances affecting our fulfillment and logistics partners.

4. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within the UAE.

You can select the available COD option during checkout.

5. Order Processing and Dispatch

Orders are processed after they are successfully placed.

Once your order has been dispatched, tracking information may be provided when available.

6. Delivery Information

Please make sure that your:

- Full name

- Mobile phone number

- Delivery address

- City/area

- Other required delivery details

are accurate and complete.

Incorrect or incomplete information may cause delivery delays or prevent successful delivery.

7. Order Cancellation

If you need to cancel an order, please contact ShaheenXpress Customer Support as soon as possible and preferably before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

8. Delayed or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact ShaheenXpress Customer Support.

We will investigate the shipment with our applicable fulfillment and logistics partners and assist you with the available resolution.

9. Damaged, Defective, Incorrect or Incomplete Orders

If you receive an order that is damaged, defective, incorrect, or missing important items/accessories, please contact ShaheenXpress Customer Support.

Please provide photographs or video of the issue when requested so that we can assess the matter and coordinate the appropriate resolution.

For further information, please refer to our Return, Replacement & Refund Policy.

10. Contact Us

For questions about shipping or your order, please contact:

ShaheenXpress Customer Support

Email: shaheenxpressonline@gmail.com

We are here to assist you with your order and delivery concerns.